WP-Live Chat by 3CX – WordPress plugin

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Connect with your website visitors for free with the WP-Live Chat plugin by 3CX. With more than 1,500,000 downloads, WP-Live Chat is the most popular, effective and reliable live chat plugins for WordPress. Watch your conversions sky rocket by communicating directly with your website visitors in real-time.

Features

  • No hidden costs, it’s free
  • Unlimited agents
  • Initiate live chats with website visitors
  • Agent to agent chats
  • Live chat with your website visitors
  • Transfer chats to another agents
  • Set up departments
  • Easy to use interface for both the admin and the visitor
  • Ability to edit text fields and colors of the chat box
  • Users can drag the live chat box around their page
  • Create a custom offline message form when agents are offline
  • Storage of offline messages when plugin is switched off
  • 6 live chat box themes
  • Fully customizable
  • Apply animations to the chat window
  • Access historical live chat records
  • Use of 3CX Live Chat Servers for sending and receiving chats at lightning fast speeds
  • Compatible with translation plugins
  • Add surveys or polls to your chat box, before or after a chat session
  • Anonymity for your visitors
  • Automatic pop-up of chat box
  • Ability to only show the chat box to registered users
  • Compatible with all caching plugins (live chat window loaded via Ajax)
  • Desktop Notifications when a new live chat comes in
  • View missed live chats
  • Set the starting position of your chat box
  • Comprehensive list of live chat options
  • Enable/Disable the sound when a new live chat message is received
  • Ban visitors from chatting to you based on IP Address
  • Select whether Name and Email is required when users initiate a chat
  • See what your users are typing before they send their message
  • Quick Responses (insert a predefined response to your live chat box)
  • Data triggers (time trigger, scroll trigger, page trigger, on page leave trigger)
  • Reporting (chat stats, popular pages, ROI tracking and reporting, customer satisfaction ratings)
  • Customer satisfaction ratings for each chat session
  • ROI tracking
  • Add your company logo to the live chat window
  • Add your photo to the live chat window
  • Include/exclude the live chat from appearing on certain pages
  • Choose when to accept chats

Get WP-Live Chat by 3CX for free!

30 seconds live chat installation

Our live chat plugin instantly gives you the ability to chat directly with existing or potential customers and website visitors in real-time. Agents can initiate a live chat with a visitor or vice versa. Increase your website conversion rates by providing real time live support and assistance.

Quick Overview

Once the live chat plugin is activated, click on “Live Chat” in the left menu navigation. As soon as a visitor lands on your website, their details will be displayed in the live chat control panel. A live chat box will be displayed on their screen. If they fill out their details and click “Start chat”, a ringing sound will trigger in your live chat control panel. Once you accept the chat, you can converse with your visitor.

Using WP-Live Chat by 3CX effectively on your website

One of the most important tasks is to convert visitors into customers. Whether that’s by filling in your contact form or using your free trial, conversions matter. A lot. What better way to make sure you don’t lose a potential customer than by conversing with them real-time, while they’re still on your site.

  • Easy and convenient for visitors
  • Live chat build rapport with your potential customers
  • Increase sales
  • No hidden fees. It’s free
  • Reduce costs by using live chat on your website with minimum staff
  • Learn to understand the pain points of your customers

Have the choice to use your website or our server to host your live chat

You now have the choice to host your live chat on either your own website (using your own resources) or our live chat server (using our resources). Making use of our live chat server will improve your chat’s performance by up to 300% and reduce the load on your host.

External/3rd Party Services

WP-Live Chat by 3CX makes use of the external services listed below in order to add functionality to the plugin and enrich the user experience.

WP Live Chat Activation API (https://activation.wp-livechat.com) (Required)

We use a server side generated unique identifier (GUID) in order to guarantee proper identification and secure communication between agents and visitors connected to same website. This is needed because a client side identifier could be spoofed. The only information sent with this API is your website URL, so your personal data is not sent to our servers. We only store website URLs and corresponding GUID. WP-Live Chat by 3CX Privacy Policy: https://www.3cx.com/wp-live-chat/privacy-policy/

Google App Engine (https://cloud.google.com/appengine/) (Optional)

We use Google App Engine to spawn or despawn multiregional low latency chat servers depending on chat load. This service is optional, and is not enabled by default. You can enable this service from within the Advanced Features settings menu. Google App Engine Privacy Policy: https://cloud.google.com/security/privacy/

Gravatar (https://en.gravatar.com/) (Required)

We use Gravatars to generate user and agent avatars within the live chat environemnt. This process is anonymized using the hashed email address of the visitor or agent respectively. Gravatar Privacy Policy: https://automattic.com/privacy/

Translations

  • English
  • German (Dennis Klinger & Benjamin Schindler)
  • Spanish (Sergio Castrillon & Ana Ayelen Martinez & Olivier Gantois)
  • Russian (Igor Butsky)
  • French (Marcello Cavallucci & Olivier Gantois)
  • Brazilian (Gustavo Silva)
  • Hebrew (David Cohen)
  • Slovakian (Dana Kadarova)
  • Swedish (Tobias Sernhede – adser.se)
  • Mongolian (Monica Batuskh)
  • Romanian (Sergiu Balaes)
  • Czech (Pavel Cvejn)
  • Danish (Mikkel Jeppesen Juhl & Kasper Jensen)
  • Italian (3CX Team)
  • Dutch (Elsy Aelvoet)
  • Greek (Peter Stavropoulos)
  • Norwegian (Robert Nilsen & Ole Petter Holthe-Berg)
  • Hungarian (GInception & Andor Molnar)
  • Indonesian (Andrie Willyanta)
  • Finnish (Arttu Piipponen)
  • Dutch (Niek Groot Bleumink)
  • Polish (Sebastian Kajzer)
  • Turkish (Yavuz Aksu)
  • Brazilian Portuguese (Luis Simioni)
  • Farsi (Maisam)
  • Croatian (Petar Garzina)
  • Chinese – Simplified^
  • Chinese – Traditional^



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