Cannot Upload Plugins | WordPress.org

Hi,

I’am not able to install or delete plugins in my website. I am also cannot update the plugins.

When I hover over “Plugins” in my setting tab, i do not get any options to add a new plugin. See screenshot:
https://ibb.co/sjr9xcc

I am not able to update plugins also or delete.

I tried all of these solutions :
1)changed my theme to the default one
2)deactivated all the plugins
3)increased the PHP memory limit to 256
4)Checked if i’m in administrator account or editor – i’m in admin role
5)tried to connect directly to /wp-admin/plugin-install.php – and this lead me to an error “Sorry, you are not allowed to access this page.”

any help would be appreciated.
Thanks



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