Are you able to provide the domain so I can run a test on the actual domain to see what may be going on (rather than giving you generic advice which may or may not be relevant to your case)?
Yeah the address is mettamware.co.uk, Thanks
Thanks for the update.
But I’m unable to get the domain name to resolve to any IP address. I’ve tried multiple tools using servers located all over the world — they all report nothing (and consequently, the browser reports “This site can’t be reached – DNS_PROBE_FINISHED_NXDOMAIN” — not the ERR_SSL_VERSION_OR_CIPHER_MISMATCH you’re seeing.)
Can you please confirm that (in your Cloudflare dashboard) you CURRENTLY have an A-record pointing to your hosting server?
Thanks for your help. I think the A-Record could be the issue. As it says this in Cloudflare:
Add an A, AAAA, or CNAME record for www so that http://www.mettamware.co.uk will resolve.
Add an A, AAAA, or CNAME record for your root domain so that mettamware.co.uk will resolve.
What should I add?
Normally, if you do the setup in the right sequence, Cloudflare is able to scan the domain and import all the existing DNS records… so the setup is seamless with zero down-time. But it appears this was not the case here.
You’ll need to get the IP address of the server where your site is hosted. You can often find this in your hosting control panel. If you can’t find it (or you want to be absolutely sure), please contact your host.
(The IP address is string of 4 numbers with dots separating them, like
126.96.36.199. This is unique for every server, you’ll need to get your own server’s IP address.)
Then in your CloudFlare dashboard, under DNS (where you saw the message you posted above), click ADD RECORD and fill it as follows:
TYPE: A NAME: @ IPv4 Address: Your server's IP address Proxy Status: Proxied (orange)
Then click on SAVE.
That will take care of the root or “naked” domain “mettamware.co.uk”. But most of the time we also want the www subdomain to work as well. So we’ll need to add a second record.
Click on ADD RECORD again, and fill it a second time as follows:
TYPE: A NAME: www IPv4 Address: Your server's IP address Proxy Status: Proxied (orange)
Then click on SAVE again.
(Note that another option is to use a type of CNAME for the www, but let’s not complicate things now. I’m only mentioning it for the sake of completeness — in case you read some blog post telling you to use CNAME instead.)
After this, the message you posted above will change to something like “Add an MX record for your root domain so that mail can reach @mettamware.co.uk addresses.”. But let’s get the website working first before moving on to discuss email.
Thanks very much for your help George. Annoyingly the hosting that the site is using doesn’t have many features or options due to it being given as a freebie with broadband. So it looks like I’ll have to contact them for the ip address. Weirdly I think the mail servers went through in the automatic process so hopefully they should be fine. Thanks again.